Refund & Billing Policy

1. Prepaid wallet system

VibingView is paid in advance from a euro (EUR) wallet. Each top-up adds between €5 and €1,000. Funds are credited only after the payment provider confirms the payment through a signed notification; returning from the checkout page alone does not add funds.

Card payments are processed by Creem (Armitage Labs OÜ, Tallinn, Estonia), our online reseller and merchant of record for those orders. Creem appears on your bank statement, issues the receipt or invoice for the payment, and handles payment-related tax. Creem’s buyer terms apply to the payment itself; these terms apply to the VibingView service.

Prices are in euros. Where VAT or a similar tax applies, it is included in the amount shown at checkout.

2. Workspaces and billing periods

When you order a workspace you choose a prepaid billing period: monthly, 6 months (5% discount) or 12 months (10% discount). The price of the whole period is taken from your wallet immediately, and the workspace renews for the same period when it ends if auto-renew is on. You can change the period for the next renewal at any time; the period already paid is unchanged.

Applications, managed databases and verified custom domains on a workspace do not add separate VPS charges.

3. Cancellation and pro-rated wallet credit

You can cancel a workspace at any time. Cancellation permanently destroys the VPS and its data. After the server is confirmed deleted, the unused part of the period you paid for is returned to your wallet as credit, in proportion to the time remaining until the renewal date and based on the price you actually paid.

If a workspace order cannot be fulfilled, the reserved amount is returned to your wallet. If the outcome is unclear, for example after a timeout, the order is held for review rather than charged twice or refunded early.

4. Suspended workspaces and recovery fees

If a renewal cannot be paid, the workspace is suspended and powered off, but its data is kept for 28 days. During those 28 days you can restore it from the dashboard by paying the next billing period plus a recovery fee: €3 in the first week, €5 in the second, €7 in the third and €9 in the fourth. After 28 days the workspace is deleted permanently.

We email you before a renewal if your balance looks too low, when a workspace is suspended, and 7 days and 1 day before deletion.

5. Refunds

You can ask for a refund of unused wallet credit within 14 days of the top-up by emailing support@vibingview.com from your account’s email address. Credit already spent, including a billing period already started, is not refunded, and refunds after 14 days are at our discretion. Approved refunds go back to the original payment method within 14 days of approval; for card payments they are issued through Creem. Cryptocurrency payments may be refundable only in part because of network fees and exchange-rate movements.

By ordering a workspace you ask us to start the service immediately and acknowledge that, once a billing period has been provided in full, the statutory right of withdrawal for that period no longer applies.

6. Payment disputes and chargebacks

If something is wrong with a charge, please contact support@vibingview.com first; most problems are solved within a day. If you open a dispute or chargeback with your bank, we may suspend services paid with the disputed funds while it is investigated, and if the dispute succeeds the disputed amount may be removed from your wallet balance.

7. Receipts and invoices

The dashboard shows a receipt for each confirmed top-up. For card payments, Creem issues the receipt or invoice for the payment. For other payment methods, request a tax invoice from support@vibingview.com with your billing details.

8. Contact

For billing and refund requests, email support@vibingview.com. We answer within three business days. Postal address: Omar Konbor, 17 bis Hay Essalam, 24000 Casablanca, Morocco.