Refund & Billing Policy
How the prepaid EUR wallet, workspace renewals, cancellation credit and refunds work.
This plain-language draft describes how VibingView currently works. It has not been reviewed by a lawyer, may change before public launch, and bracketed items are still to be completed.
Last updated
The prepaid wallet
VibingView is paid in advance from a euro (EUR) wallet. Each checkout adds between €5 and €1,000. Funds are credited only after the payment provider confirms the payment through a signed notification or a direct check; returning from the checkout page alone does not add credit. Each confirmed payment is credited exactly once.
Workspace charges
When you order a workspace, its monthly plan price is taken from your wallet immediately and the workspace is set to renew one month later. Applications, managed databases and verified custom domains on that workspace do not add separate VPS charges.
- Renewal: if auto-renew is on and your balance covers the plan price, it is charged automatically for the next month.
- Insufficient balance or auto-renew off: the workspace is suspended at the renewal date. Add funds and resume it, or cancel it.
- Upgrades: workspaces are not resized automatically. An upgrade request goes to support and nothing is charged until a change is agreed.
Cancellation credit
You can cancel a workspace at any time. Cancellation permanently destroys the VPS and its data. After our infrastructure provider confirms the server has been deleted, unused time in the current period is returned to your wallet as credit, calculated on a 30-day basis from the time remaining until the renewal date. Cancellation credit is wallet credit, not a payment back to your card or crypto wallet.
Failed orders
If a provider clearly rejects a workspace order, the reserved amount is returned to your wallet. If a provider's response is ambiguous — for example a timeout — the order is held for operator review instead of being refunded or retried automatically, so you are never charged twice for one server.
Refunds to your payment method
Unused wallet balance is not refunded automatically. If you want unused funds returned to the original payment method, contact support@vibingview.com. Requests are reviewed individually and depend on what the payment provider supports; cryptocurrency payments may be refundable only in part or not at all because of network fees and exchange-rate movements. [Statutory withdrawal and consumer refund rights to be confirmed during legal review.]
Receipts, taxes and disputes
The dashboard issues a wallet receipt for each confirmed top-up. Wallet receipts are not tax invoices. [Tax invoicing and VAT handling to be completed before launch.] If you dispute a charge with your bank or provider, please contact us first — we may suspend services linked to a disputed payment while it is investigated.